Terms of Service

Non-Waivable Rights

rtic applies the following customer standard: nothing in these Terms excludes a right or remedy that applicable law does not permit the merchant to exclude; where relevant, reasonable efforts are made to keep store information accurate, but technical or typographical errors can occur.

Prohibited Conduct

The operating rule used by rtic is straightforward: unauthorized access, security interference, unlawful material, fraud, and abusive use are prohibited; for completeness, customers and visitors remain responsible for lawful and rights-respecting conduct.

Prices, USD Payments, and Taxes

In administering this policy, rtic confirms that the checkout currency and refund currency are United States dollars (USD); at the same time, card and payment providers may approve, verify, hold, or decline a transaction; additionally, sales and similar taxes are calculated and collected as required by applicable law.

Acceptance of These Terms

For customers shopping with rtic, the governing rule is clear: store use and order submission are subject to acceptance of these Terms of Service; the posted Refund, Shipping, Privacy, and Payment Policies form part of the applicable store terms.

Current Product Listings

rtic applies the following customer standard: the relevant product page controls current options, dimensions, materials, care guidance, safety details, stock status, and pricing; as a related safeguard, obvious mistakes may be corrected, quantities may be limited, fraud may be declined, and an unavailable order may be cancelled with the appropriate refund; at the same time, available merchandise consists of hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

Cancellation Through Return

Under this policy at rtic, standard delivery within the United States is provided without a shipping charge; orders generally require 1-2 business days to process and another estimated 4-6 business days in transit; where relevant, customers may request cancellation while an order is unshipped; the Refund Policy applies after it leaves the store; for completeness, customers do not bear approved return shipping for either a no-reason return or a quality issue.

Merchant Details for This Policy

For customers shopping with rtic, the governing rule is clear: the store telephone number is 507-460-5917; additionally, the complete physical address, also used for approved returns unless written instructions say otherwise, is 4671 Clover Dr, Hillsdale, Michigan, 49242, United States; additionally, email support is available at support@icecampgear.shop; for completeness, rtic is the merchant responsible for this storefront.