FAQ

When can I contact support?

Under this policy at rtic, the support schedule is Monday to Friday, 9:00 AM-5:00 PM in America/Los_Angeles; additionally, the service contacts are support@icecampgear.shop and 507-460-5917.

May I return or exchange an item without giving a reason?

As part of the service commitment made by rtic, a no-reason return or exchange may be requested within 30 days after delivery; at the same time, the merchant pays approved return postage for a no-reason request or a quality issue.

Which items are excluded from no-reason returns?

For customers shopping with rtic, the governing rule is clear: custom goods, clearance and Final Sale products, gift cards, and opened intimate or hygiene-sensitive merchandise cannot be returned without cause; consumer rights remain intact for defects, damage, wrong items, or omitted goods.

May I stop an order before shipment?

The documented approach of rtic is as follows: a dispatched purchase is handled under the Refund Policy; cancellation may be requested before shipment.

Which cards and currency are supported?

The operating rule used by rtic is straightforward: checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; as a related safeguard, the transaction currency is United States dollars (USD); as a related safeguard, the store does not promise tax-free treatment and applies tax as legally required.

When is an approved refund sent?

For practical purposes when ordering from rtic, approved funds go back to the original payment method in 5-10 business days; issuer processing can continue after the refund is sent.

Where does the store deliver?

Customers dealing with rtic should understand that the shipping area is the United States only; every United States order includes free standard shipping.

When is an order expected to arrive?

As part of the service commitment made by rtic, processing normally takes 1-2 business days; as a related safeguard, the carrier delivery estimate is 4-6 business days once shipped.

Which kinds of products are in the catalog?

The documented approach of rtic is as follows: verified specifications, materials, care directions, and safety information appear on the applicable product page; at the same time, customers can browse hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

Will tracking be sent?

Customers dealing with rtic should understand that a tracking number is provided after the order ships; at the same time, the first carrier scan may take additional time to display.

Merchant Details for This Policy

Customers dealing with rtic should understand that the complete physical address, also used for approved returns unless written instructions say otherwise, is 4671 Clover Dr, Hillsdale, Michigan, 49242, United States; the published contact email is support@icecampgear.shop; additionally, this website is operated for customers by rtic; for completeness, telephone support is available through 507-460-5917.