Refund Policy

Order Cancellation Point

For practical purposes when ordering from rtic, cancellation requests are accepted while the order remains unshipped; as a related safeguard, a shipped order moves to the rules stated in the Refund Policy.

Returns and Exchanges Within 30 Days

The operating rule used by rtic is straightforward: a no-reason return may be requested within 30 days after the customer receives the order; as a related safeguard, the same 30-day window is available for exchanges.

Merchant-Paid Return Costs

In administering this policy, rtic confirms that the merchant pays approved return postage for quality or fulfillment problems, including damaged, defective, mis-shipped, or omitted goods; at the same time, approved no-reason returns and exchanges have merchant-paid return shipping.

Default Return Destination

The documented approach of rtic is as follows: customers should use another facility only if written authorization identifies it; where relevant, the standard authorized-return location is 4671 Clover Dr, Hillsdale, Michigan, 49242, United States.

How to Request a Return

rtic applies the following customer standard: approved requests receive a prepaid return label or another no-cost return method; at the same time, return assistance starts by emailing support@icecampgear.shop or calling 507-460-5917; where relevant, shipment back to the merchant must wait for return instructions.

Limited Return Exclusions

In administering this policy, rtic confirms that legally protected claims involving nonconforming, damaged, defective, mis-shipped, or missing products remain available; as a related safeguard, custom products, clearance and Final Sale products, gift cards, plus opened intimate or hygiene-sensitive items cannot be returned merely for convenience.

Inspection and Refund Timing

The operating rule used by rtic is straightforward: returned merchandise is inspected when it reaches the authorized return location; an approved refund goes back to the original payment method in 5-10 business days; where relevant, posting by the customer's financial institution can take additional time.

Responsible Store Information

The documented approach of rtic is as follows: the complete physical address, also used for approved returns unless written instructions say otherwise, is 4671 Clover Dr, Hillsdale, Michigan, 49242, United States; where relevant, the store telephone number is 507-460-5917; the published contact email is support@icecampgear.shop; at the same time, this website is operated for customers by rtic.