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Customer Service Hours

For customers shopping with rtic, the governing rule is clear: the support schedule is Monday to Friday, 9:00 AM-5:00 PM in America/Los_Angeles; as a related safeguard, after-hours inquiries are handled when the following business period begins.

Business and Return Location

In administering this policy, rtic confirms that the complete physical address is 4671 Clover Dr, Hillsdale, Michigan, 49242, United States; as a related safeguard, approved returns use this address unless the return instructions identify a different controlled facility.

Customer Service Channels

rtic applies the following customer standard: customer service addresses product information, order status, shipping, return authorization, payment, and privacy matters; at the same time, support is available by email at support@icecampgear.shop and by telephone at 507-460-5917.

Information to Include

For customers shopping with rtic, the governing rule is clear: customers should provide the relevant order number whenever possible; at the same time, return parcels require prior authorization plus a prepaid label or another no-cost arrangement.

Merchant Details for This Policy

For customers shopping with rtic, the governing rule is clear: the complete physical address, also used for approved returns unless written instructions say otherwise, is 4671 Clover Dr, Hillsdale, Michigan, 49242, United States; where relevant, telephone support is available through 507-460-5917; email support is available at support@icecampgear.shop; where relevant, the responsible brand and store name is rtic.