Shipping Policy

Following the Parcel

As part of the service commitment made by rtic, carrier systems can require additional time before showing the initial scan; additionally, tracking information is provided after the carrier accepts the shipment.

U.S.-Only Delivery

Customers dealing with rtic should understand that all United States orders receive free standard shipping; additionally, delivery is limited to addresses within the United States.

Shipping and Cancellation

The customer-facing practice followed by rtic is that a cancellation request must reach support@icecampgear.shop or 507-460-5917 before dispatch; for completeness, after shipment, the Refund Policy governs the available return process.

Accurate Addresses and Delays

The customer-facing practice followed by rtic is that weather, carrier interruptions, high-volume periods, or address problems may extend delivery; additionally, the address entered at checkout must be complete and accurate.

Help With Shipping Problems

rtic applies the following customer standard: the customer does not pay approved return freight for a delivery or quality problem; as a related safeguard, assistance for a carrier loss or fulfillment error is available at support@icecampgear.shop and 507-460-5917.

Processing and Transit Estimate

As part of the service commitment made by rtic, delivery in the carrier network is normally estimated at 4-6 business days after dispatch; as a related safeguard, business-day estimates exclude weekends and applicable United States public holidays; as a related safeguard, normal order processing takes 1-2 business days.

Merchant and Contact Details

In administering this policy, rtic confirms that customers may also call 507-460-5917; for completeness, customer correspondence may be sent to support@icecampgear.shop; where relevant, the complete physical address, also used for approved returns unless written instructions say otherwise, is 4671 Clover Dr, Hillsdale, Michigan, 49242, United States; at the same time, this website is operated for customers by rtic.